How do I adjust, correct or credit an invoiced order?

Producers can create order adjustments and issue credit notes after invoicing. Customers must contact the producer directly to receive a refund or credit note for a faulty delivery.

Producers can create an order adjustment/credit note by following these steps:

  1. Navigate to the Order History.
  2. Locate the order using Ctrl/Cmd + F and search for the order number / customers name.
  3. Click Create order adjustment on the order's page.
  4. Adjust the quantity and price as agreed, then save the adjustment.

The order adjustment/credit note will be created and applied to the next invoice and settlement.