Frequently asked questions

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Illustration of producer checking the quality of the produce

General

How does Dagens work?
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Everybody
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Dagens is an online marketplace where farms and kitchens trade food directly on their own terms.

  1. Producers upload and price the products they want to sell
  2. Buyers order products available from the producers
  3. Producers harvest/produce, prepare and deliver the orders to the closest delivery hub
  4. Dagens collects produce from all hubs, cross-docks and prepare deliveries
  5. Buyers get all orders in one single delivery during preferred time slot– sometimes producers also deliver personally

Knowledge about food production on nature's terms is a key component in building the new food system. We provide transparent information so that buyers and producers can build trust and close relationships whilst trading.

Where does Dagens operate?
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Producers all over Norway and Denmark can use Dagens' ordering system regardless of their location with self-delivery to customers themselves (contact us for more info).

Dagens-deliveries and drop off-hubs are available to producers in the areas around Copenhagen, Oslo and Trondheim.

You can not trade across borders with Dagens.

What kind of products are sold on Dagens?
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Most of what Nature and the current season can provide in your area – you'll be surprised! There's lots of sexy vegetables, meats of different kinds, dairy products and eggs in most areas. We also have plenty of fish and other seafood in Norway.

Sign up and check it out yourself!

What is Dagens' mission?
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Dagens' mission is to make small scale and local food production economically viable. In addition to securing a future for family farms and other smaller farm operations, we aim to secure resilient production methods as the new norm. Producers with this important focus must be supported and validated through fair prices and increased market share. We believe a transparent and efficient system for direct trade is a fundamental need for these goals, and is why we built - and keep on developing - Dagens.

Industrialized food production and globalized markets dictated by huge corporations are destroying the health of our food systems and nature's ecosystems. Economies of scale and focus on standardized goods are depleting the world of biodiversity, threatening food security for us and other species. Small scale farming on nature's terms, with a great diversity of crops and species is an important solution, and we want to make this accessible to the market.

What are Dagens' expansion plans?
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Our dream is for Dagens to be available everywhere, so that direct trade can be accessible and possible to everyone.
We started in Oslo in 2017, went to Copenhagen at the start of 2021 and are now expanding within Norway and Denmark. It's important for us to make sure that Dagens works well for all our partners - both producers and customers - in new areas in the countries we are present in, before taking on new markets. Further expansion in other European countries will be next on the list.

If you think we should start up somewhere specific, don't hesitate to let us know!

Businesses on Dagens

Who uses Dagens?
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Buyers

We have chefs at various types of restaurants, canteens and hotels, procurers at independent shops - professional buyers of all kinds!

Farmers

From fishermen to urban container farms, Dagens is available for all kinds of responsible and professional food producers.

All of them share our values and want to join in building the new food system.

Can private consumers buy at Dagens?
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No, not at this point. Dagens is for direct trade between officially registered businesses only.

Why not?

Because we see a real challenge in the professional kitchens: it's difficult for them to access local and resilient produce, and the systems that are presented to them are very rigid. As private consumers, we have more possibilities. This is one reason, and the other is that we want to do what we do really well - then we have to prioritize!

Do I have to sign a contract with Dagens?
Producer
Producer
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We don't believe in exclusivity - we believe in freedom and responsibility. We also believe in community and close relations.

To be part of Dagens you have to agree to and sign our Terms and Conditions, but no other contract. Dagens is an order handling system for you to streamline your direct trades which allows you to sell and deliver to more customers with less effort. You still manage your own sales and customer relations. Our job is to make sure you can do that in the most effective and pleasing way.

Price and payment

How much do the producers get?
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Producers get the vast majority of the price you pay – 80-95 % are wired straight to their bank account. That's the whole point of Dagens – properly rewarding producers for their important work! They price their own products. We kindly ask them to set fair prices that reflect their work and include our service fee. No surprises there!

Screenshot showing how producers are asked for prices when adding products
What does the service fee cover?
Producer
Producer
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Dagens base service includes:

  1. A spot on our online marketplace for direct trade with customers
  2. Access to a market of buyers who value responsible production
  3. An easy order handling system - everything in one place
  4. Automatic payments and invoicing
  5. A channel to tell your story
  6. Guidance and help (of course)

Our service fee is deducted from each order and is determined by the delivery-option:

  • Dagens-delivery: 20 % cut of the order
  • Self-delivery: 5 % cut of the order

Dagens-delivery means that you drop off the orders at the nearest hub. Dagens handles the rest, which includes:

  1. Collection from the delivery hub
  2. Cross docking orders and placing them on the correct car for one single delivery to customers
  3. Distribution to customers within their preferred delivery time
How do I get paid?
Producer
Producer
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Since your customers have their hands full of food most of the time, we've decided to handle the invoicing process for you. That way you get predictable payments, can spend more time producing food and less time chasing customers in order to get paid.

Every week, you will receive a financial settlement from us. The settlement includes all your orders, refunds to customers and charged service fees. Settlements have due date 21 days after date of creation, which means you will get paid in three weeks.


How do I pay for my orders?
Buyer
Buyer
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You will be invoiced via EHF (Norway) or email. We send one invoice with all your orders each week.

Please contact support@dagens.farm if you have questions or don't receive invoices.

How do I change my payment information?
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Everybody
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  1. Go to the Payment information page
  2. Make your changes
  3. Double check that everything is right
  4. Click Save payment infromation

Orders and deliveries

How do I change/cancel an order?
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Producers can easily change and cancel orders before they are invoiced. Customers must contact the producer directly to request quantity changes (or place a new order to increase quantity).

To change an order as a producer:

  1. Go to My orders
  2. Locate the order by delivery day or under Invoicing
  3. Select the order to change
  4. Expand row to edit or add order lines to the order

Make sure to call and communicate any unrequested changes to the customer before doing the change. They should know as soon as possible so they can adjust accordingly.

For already invoiced orders, see How do I adjust invoiced orders.

How do I change my delivery information?
Buyer
Buyer
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  1. Go to the Delivery information page
  2. Update information and preferences (remember to save delivery window)
  3. Double check that the information is right
  4. Click Save delivery information
How do I adjust, correct or credit an invoiced order?
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Everybody
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Producers can create order adjustments and issue credit notes after invoicing. Customers must contact the producer directly to receive a refund or credit note for a faulty delivery.

Producers can create and order adjustment/credit note by following these steps:

  1. Navigate to the Order History.
  2. Locate the order using Ctrl/Cmd + F and search for the order number / customers name.
  3. Click Create order adjustment on the order's page.
  4. Adjust the quantity and price as agreed, then save the adjustment.

The order adjustment/credit note will be created and applied to the next invoice and settlement.